Instant Bank Transfer Frequently Asked Questions

1. What is Instant Bank Transfer?
2. How does Instant Bank Transfer work?
3. Which banks does Instant Bank Transfer support?
4. How do I fund my gaming account using Instant Bank Transfer option?
5. Do I need to sign up for an Instant Bank Transfer account?
6. Are there any fees associated with Instant Bank Transfer?
7. How long does it take to receive the money transferred into my account?
8. Can I withdraw to Instant Bank Transfer?
9. How do I change my personal information on my account at Instant Bank Transfer?
10. Is it safe to use Instant Bank Transfer?
11. Is Instant Bank Transfer supported by all internet browsers?
12. What currency is supported?
13. Can I withdraw through Instant Bank Transfer if I deposited through other means?
14. Can I withdraw more than my initial deposit using INSTANT BANK TRANSFER?
15. What is the average processing time for INSTANT BANK TRANSFER withdrawals?
16. What is the minimum and maximum amount I can withdraw using INSTANT BANK TRANSFER?

The below points are specific to BETMGM US labels.

1. I have not reached my deposit limit. Why am I unable to make a deposit?
2. Why is the deposit time displayed on the Payment History page different from the time I made the deposit?

1. What is Instant Bank Transfer?

Instant Bank Transfer is an ACH payment product that allows customers to make secure payments directly from their bank accounts, as well as receive payouts to their bank accounts, with no redirects or pop-ups.

2. How does Instant Bank Transfer work?

Customers choose Instant Bank Transfer on the payment page and enter the amount they want to deposit. They are prompted to enter their online banking login credentials, and answer any security questions from their bank, then select the bank account they’d like to use and approve the transaction.

3. Which banks does Instant Bank Transfer support?

Instant Bank Transfer supports most banks and financial institutions in the U.S. To complete a transaction, customers must have online banking enabled with their personal bank accounts. Business bank accounts are not supported.

4. How do I fund my gaming account using Instant Bank Transfer option?

Please follow the steps given below:

• Log in to your account.
• Go to the 'Cashier' tab and select 'Deposit'.
• You will now see the OnlineBanking transfer logo. To select this deposit option simply click on the icon.
• Enter or select your deposit amount and bonus code (if applicable), then click on 'Deposit'.
• You will now be redirected to Instant Bank Transfer site.
• You will be required to select your bank from the provided list.
• You will now be redirected to your online banking gateway, where you will need to log in and confirm the payment by selecting one of the bank accounts.
• Once you have completed your payment you will be redirected back to the Cashier.
• A confirmation email will be sent to your registered email address confirming the transaction details.

5. Do I need to sign up for an Instant Bank Transfer account?

Customers do not sign up for an account to use Instant Bank Transfer. The only thing customers need is a bank account set up with online banking.

6. Are there any fees associated with Instant Bank Transfer?

There are no fees to use Instant Bank Transfer. Customers may, however, be charged NSF (non-sufficient funds) fees by their bank depending on their bank service plan and account terms

7. How long does it take to receive the money transferred into my account?

The funds will be transferred to your account within a couple of minutes once you have successfully made your payment.

8. Can I withdraw to Instant Bank Transfer?

Yes, you can withdraw through the Instant Bank Transfer option. Customers need to log in to the merchant account, go to the banking withdrawal section, choose Instant Bank Transfer, and enter the amount.

Funds are deposited into the customer’s bank account within two business days.

9. How do I change my personal information on my account at Instant Bank Transfer?

Customers do not have an account with Instant Bank Transfer; therefore any changes must be made on the customer’s merchant account profile.

10. Is it safe to use Instant Bank Transfer?

Yes. Instant Bank Transfer holds bank level security uses the same encryption as the banks and uses a number of other measures to make sure that you are safe when paying with Instant Bank Transfer.

11. Is Instant Bank Transfer supported by all internet browsers?

Instant Bank Transfer is supported by the most used Internet browsers such as Internet Explorer, Chrome and Firefox.

12. What currency is supported?

Instant Bank Transfer only supports payments from U.S. dollar bank accounts and transactions in USD currency.

13. Can I withdraw through Instant Bank Transfer if I deposited through other means?

Yes, to withdraw using Instant Bank Transfer you need to have made a successful deposit with your INSTANT BANK TRANSFER account within the last six months. If you have made a successful deposit within the last six months, visit the cashier, select the 'Withdrawal' tab and then select the INSTANT BANK TRANSFER logo. The amount of your withdrawal will be sent electronically to your INSTANT BANK TRANSFER account after our internal procedure has been completed.

14. Can I withdraw more than my initial deposit using INSTANT BANK TRANSFER?

Yes. However, please remember that our internal review team first approves all withdrawals. This process usually takes approximately up to three business days. Once we have processed your withdrawal, the funds should appear immediately in your bank account.

15. What is the average processing time for INSTANT BANK TRANSFER withdrawals?

All withdrawals are first approved by our internal review team, which takes approximately 24 hrs. Once we have processed your withdrawal, the funds should appear within 2 business days in your bank account.

16. What is the minimum and maximum amount I can withdraw using INSTANT BANK TRANSFER?

The minimum withdrawal amount that you can withdraw via INSTANT BANK TRANSFER is $ 10.00 USD and the maximum withdrawal amount is $ 50,000 USD.

The below points are specific to BETMGM US labels.

1. I have not reached my deposit limit. Why am I unable to make a deposit?

It’s possible that you may have reached the limit based on a deposit you made in another state. All BetMGM deposits are included when we apply the Responsible Gaming Deposit Limit to your account. The total of all deposits cannot exceed the limit that you have specified.

2. Why is the deposit time displayed on the Payment History page different from the time I made the deposit?

All deposits are displayed in EST (Eastern Standard Time).