At BetMGM, we believe that online gambling "when done in the spirit of fun” can offer an unsurpassed level of excitement. However, when in those instances a person exhibits problem-gambling behavior, we believe it is our responsibility to offer information and assistance. 

This document was created to inform customers of the perils associated with problem gambling and serve as a means of prevention to those who are at risk for developing a gambling problem. 

Please take a moment to read through this information, as it will not only help you avoid excesses, but provide you with the means to maximize your enjoyment while gambling responsibly. 


If you or someone you know is experiencing a gambling related problem, it's important to remember that intervention and treatment are readily available and can be very effective. 

The Problem Gambling Helpline is a confidential service open 24 hours a day, 7 days a week, and is staffed by trained professionals who understand the nature of the disease and are committed to helping those in need. 

If you or someone you know has a gambling problem and wants help, call 1-888-532-3500 or visit


The Virginia Council on Problem Gambling website ( provides information, education and referral services for anyone affected by problem gambling within the Commonwealth of Virginia. 


The Virginia Council on Problem Gambling is a non-profit organization that aims to increase  public awareness  of problem gambling, ensure the widespread availability of  treatment  for problem gamblers and their families, and to encourage  research  and programs for  prevention  and  education


BetMGM customers are able to temporarily suspend their account from further gambling if they have developed gambling-related problems or feel at risk of developing gambling-related problems. You can temporarily suspend your account for any period from 72 hours to 180 days. You can request temporary suspension or placement on the self-exclusion list by submitting a request through your account by logging in and selecting the “Responsible Gaming” option or by clicking  here

You can set Responsible Gaming limits including deposit limits, loss limits and time limits by logging in to your account and selecting the “Responsible Gaming” option or by clicking  here


Virginia’s statewide self-exclusion will ban you from participating in all legalized gambling within Virginia for a duration of 2 years, 5 years, or lifetime. To request placement on the Virginia statewide self-exclusion list for a 2 year or 5 year term, you must sign up online via the Virginia Lottery website at Requests for lifetime exclusions must be submitted in person to the Virginia Lottery. 

If you want to take a break or stop playing for any other reasons than the prevention of gambling-related problems, we also offer a service closure option available by contacting our  Customer Service  team. You can also access this option through your account by clicking  here


Like many other addictions, gambling addiction is rooted in an uncontrollable urge and obsession, which if left unchecked, can lead to financial hardship. 

Unfortunately, one of the most common symptoms of this disease is deception; people with gambling problems will go to great lengths to hide their gambling related problems, not just from others, but also from themselves. As a result, detection can come late after adverse consequences are revealed and with dire consequences. 

A negative vicious cycle often develops, wherein the gambler seeks relief or even a solution through increased gambling. The ensuing financial and emotional deterioration affects every aspect of the affected person’s life from family and friends to business colleagues and associates. 

Gambling addiction is a disease that does not discriminate. Anyone is susceptible regardless of gender, age, race, or financial status. Fortunately, once detected, it is an addiction that can be successfully treated. 


  • Sacrificing time from work or family in order to gamble 
  • Repeated inability to stop or control betting 
  • Borrowing money to gamble or to pay off previous bets 
  • Use of gambling as an emotional escape 
  • Self-neglect or neglect of family due to gambling 
  • Lying about time or money lost to betting 
  • Gambling more in order to recoup previous losses ("chasing") 
  • Obtaining money for gambling by selling/pawning personal property 
  • Feelings of hopelessness, depression or suicide 

Too much of anything can be bad for you, so we encourage all of our players to know their limits and stay within them. Review the rest of this information to find out more about how we’re creating a fair and Responsible Gaming environment for everyone to enjoy.