Player Protection (Responsible Gaming)

RESPONSIBLE GAMING

INTRODUCTION

At BetMGM, we believe that online gambling "when done in the spirit of fun” can offer an unsurpassed level of excitement. However, when in those instances a person exhibits problem-gambling behavior, we believe it is our responsibility to offer information and assistance.

This document was created to inform customers of the perils associated with problem gambling and serve as a means of prevention to those who are at risk for developing a gambling problem.

Please take a moment to read through this information, as it will not only help you avoid excesses, but provide you with the means to maximize your enjoyment while gambling responsibly.

HELP IS JUST A PHONE CALL AWAY

If you or someone you know is experiencing a gambling related problem, it's important to remember that intervention and treatment are readily available and can be very effective.

The Problem Gambling Helpline is a confidential service open 24 hours a day, 7 days a week, and is staffed by trained professionals who understand the nature of the disease and are committed to helping those in need.

If you or someone you know has a gambling problem and wants help, call 1-888-532-3500 or visit http://www.vacpg.org.

THE VIRGINIA PROBLEM GAMBLING HELP WEBSITE

The Virginia Council on Problem Gambling website (http://www.vacpg.org) provides information, education and referral services for anyone affected by problem gambling within the Commonwealth of Virginia.

THE VIRGINIA COUNCIL ON PROBLEM GAMBLING

The Virginia Council on Problem Gambling is a non-profit organization that aims to increase public awareness of problem gambling, ensure the widespread availability of treatment for problem gamblers and their families, and to encourage research and programs for prevention and education.

Self-exclusion AND PERSONAL LIMITS

BetMGM customers are able to temporarily suspend their account from further gambling if they have developed gambling-related problems or feel at risk of developing gambling-related problems. You can temporarily suspend your account for any period from 72 hours to 180 days. You can request temporary suspension or placement on the self-exclusion list by submitting a request through your account by logging in and selecting the “Responsible Gaming” option or by clicking here.

You can set Responsible Gaming limits including deposit limits, loss limits and time limits by logging in to your account and selecting the “Responsible Gaming” option or by clicking here.

VIRGINIA SELF-EXCLUSION LIST

Virginia’s statewide self-exclusion will ban you from participating in all legalized gambling within Virginia for a duration of 2 years, 5 years, or lifetime. To request placement on the Virginia  statewide self-exclusion list for a 2 year or 5 year term, you must sign up online via the Virginia Lottery website at valottery.com/voluntaryexclusionprogram. Requests for lifetime exclusions must be submitted in person at the Virginia Lottery .  For more information on lifetime exclusions, please visit valottery.com/voluntaryexclusionprogram

If you want to take a break or stop playing for any other reasons than the prevention of gambling-related problems, we also offer a service closure option available by contacting our Customer Service team.  You can also access this option through your account by clicking here.

WHAT IS PROBLEM GAMBLING?

Like many other addictions, gambling addiction is rooted in an uncontrollable urge and obsession, which if left unchecked, can lead to financial hardship.

Unfortunately, one of the most common symptoms of this disease is deception; people with gambling problems will go to great lengths to hide their gambling related problems, not just from others, but also from themselves. As a result, detection can come late after adverse consequences are revealed and with dire consequences.

A negative vicious cycle often develops, wherein the gambler seeks relief or even a solution through increased gambling. The ensuing financial and emotional deterioration affects every aspect of the affected person’slife from family and friends to business colleagues and associates.

Gambling addiction is a disease that does not discriminate. Anyone is susceptible regardless of gender, age, race, or financial status. Fortunately, once detected, it is an addiction that can be successfully treated.

THE WARNING SIGNS:

  • Sacrificing time from work or family in order to gamble
  • Repeated inability to stop or control betting
  • Borrowing money to gamble or to pay off previous bets
  • Use of gambling as an emotional escape
  • Self-neglect or neglect of family due to gambling
  • Lying about time or money lost to betting
  • Gambling more in order to recoup previous losses ("chasing")
  • Obtaining money for gambling by selling/pawning personal property
  • Feelings of hopelessness, depression or suicide

Too much of anything can be bad for you, so we encourage all of our players to know their limits.. Review the rest of this information to find out more about how we’re creating a fair and Responsible Gaming environment for everyone to enjoy.

BASIC PRINCIPLES

BetMGM aims to provide the world's safest and most innovative betting platform. With our fair and responsible product line-up, every user can play within their financial means and receive the best service possible. BetMGM commits itself to integrity, fairness and reliability and we always do our best to prevent gambling-related problems.

Together with leading research institutes, associations and counselling providers, we have developed measures that ensure a responsible, safe and reliable place for online gambling.

1. Real fairness

It is our responsibility to create a gambling environment that is founded on the spirit of fair play. The trust of our customers is fundamental to our success. Customer confidence is reliant on us safeguarding the fairness of the games and protecting our customers against fraud. We work closely with independent authorities which monitor the fairness of the gambling products we offer. When it comes to fraud and manipulation, our dedicated investigation and online monitoring teams ensure your protection.

2. Real security

BetMGM is subject to strict regulatory oversight and we comply with a wide range of laws, rules, standards and regulations throughout various jurisdictions. Regular verification of compliance by means of independent reviews confirms that random number generators work as they should, that your deposits are kept safe in segregated accounts, preventing the commingling of funds, and that your personal data is protected.

3. Real prevention

For the vast majority of people around the world, gambling is a great source of entertainment. Unfortunately, some individuals experience problems related to their gambling, which vary in degree from mild to very severe. We are committed to identifying risks as early as possible and intervening to prevent these problems before they emerge. We have in place a Responsible Gaming framework which includes controls to help customers to play within their limits and avoid a situation where gambling causes problems.

Protection of minors

Underage gambling is a criminal offense and any person who facilitates someone under the age of 21 to gamble has committed a criminal offense and shall be prohibited from Internet gaming.

BetMGM excludes minors (persons under the age of 21) from gambling, so we will always ask for proof of age during the registration process. We also begin an automatic identification process immediately after registration, which can require a copy of a picture ID document upon deposit or withdrawal. We take our responsibility for preventing minors from playing with us seriously and in order to offer the best-possible protection of minors, we require the shared responsibility of parents. Use child protection software, such as Cyberpatrol, Cybersitter and K9 Web Protection, to block gaming sites from under-21s.

If you know someone under the age of 21 who is registered with us, please contact us immediately at responsiblegaming.va@betMGM.com.

PATRON PROTECTION

If you or someone you know has a gambling problem and wants help, call 1-888-532-3500.

FEDERAL PROHIBITIONS AND RESTRICTIONS REGARDING INTERNET GAMING

Underage gambling is a criminal offense and any person under the age of 21 who engages in online wagering and any person who facilitates or enables someone under the age of 21 to gamble has committed a criminal offense and is subject to criminal prosecution and shall be prohibited from Internet gaming.

Federal prohibitions and restrictions regarding internet gaming apply, specifically any limitations upon Internet gaming as set forth in 18 U U.S.C. §§ 1084 et seq. (The Wire Act) and 31 U.S.C. §§ 3163 through 3167 (UIEGA). It is a Federal offense for persons physically located outside of Virginia to engage in Internet wagering through an Virginia casino, unless explicitly authorized by the Virginia Lottery.

My Account

BetMGM meets the highest security standards in the industry, with a five-level security system, multiple firewalls, and 128-bit SSL encryption. Early-warning systems in the form of limits on unusually high stakes and winnings prevent manipulation and other criminal activities at an early stage.

But you can help us to further increase the safety of your account:

  • You are responsible for the safety of your personal computer and mobile device! Configure your auto- lock features to protect them from unauthorized
  • Please keep your access details safe at all times (user ID, password and your question and answer combination)
  • Don't share your account credentials, your credit card or bank account details
  • Don't leave the computer unattended when you are logged in
  • Do not use the 'Save password' option on log-in screens
  • Create separate profiles for everyone who uses your devices, so that nobody else can access your information

Change your password regularly. By default you receive an email notification when your account is being accessed. If you cannot remember having accessed your account at the specified date and time, change your password immediately.

For an additional level of safety you can enable Strong Authentication. Every time you try to access your account, a one-time password is sent to your registered email. This one-time password is needed in addition to your normal password in order to gain access.

You can set these options in your Account settings.

If you have forgotten your password, you can retrieve it here.

By registering an account, you are confirming that you are 21 years of age or over. In Virginia, it is a criminal offense to allow a person who is under the age of 21 to participate in Internet or mobile wagering. BetMGM takes its age-verification responsibilities very seriously. We carry out age-verification checks on all customers at the time of account establishment. We will ask for information to verify your age and will restrict or suspend your account until your age is confirmed.

PLEASE NOTE THAT ANYONE UNDER THE AGE OF 21 YEARS OLD FOUND TO BE USING THIS SITE FOR INTERNET OR MOBILE WAGERING PURPOSES WILL BE REPORTED TO LAW ENFORCEMENT AND BE SUBJECT TO OTHER LEGAL PENALTIES.

It is a Federal offense for persons physically located outside of the Commonwealth of Virginia to engage in Internet wagering.

Responsible Gaming

 For the vast majority of people around the world, gambling is a great source of entertainment. Unfortunately, some individuals experience problems related to their gambling, which vary in degree from mild to very severe. We are committed to identifying risks as early as possible and intervening to prevent these problems before they emerge. We have in place a Responsible Gaming framework which includes controls to help customers to play within their limits and avoid a situation where gambling causes problems.

By observing the following rules, you will be able to better enjoy your gambling experience.

  • You should gamble for fun and not as a way to earn money:
  • Only play when you are relaxed and concentrated
  • Take regular breaks
  • Keep track of your gambling. Consult the overview of your gambling transactions in your
  • Decide your monthly gambling budget in advance. Only gamble what you can afford to lose
  • Independently of our standard deposit limits, you may set a lower amount as your own personal limit
  • Once you’ve set your limit, stay within it. Increasing it later may lead to excessive play.
  • Before you start playing, decide the winning amount at which you will end the game
  • Decide beforehand how high your losses can be, and be comfortable ending the game once you’ve reached your limit
  • Never play under the influence of alcohol or medication
  • Never play if you are feeling depressed

There are myths associated with gambling you should understand.

  • My luck will change if I keep gambling and I’m sure I’ll win my money
  • I am due for a
  • If I play multiple games at a time, I'll increase my chances of
  • I have a special strategy that helps me
  • I have a gut feeling that today is my lucky
  • While having rituals and believing the next spin is “the one” can be fun and add to your enjoyment, it’s important to understand just how random the games and events are. Remember, the house has the advantage, and you’re likely to lose more than you win over time, so stay within your limits and keep it fun.

There are many risks associated with problem gambling, including:

  • A negative impact on relationships and family
  • Financial difficulties, including maxing out credit cards and increasing
  • A range of emotional, physical, and psychological health
  • An adverse effect on an individual’s ability to perform well at

We would like to stress that diagnoses relating to clinical disorders such as problem gambling can only be made by trained specialists. This page offers material which will allow you to quickly assess and consider your own behavior. If you can identify with four or more of the following characteristics, we recommend that you speak to a professional:

  • Are you highly involved in gambling?
  • Do your thoughts constantly turn to gambling?
  • Are you are constantly increasing your stakes?
  • Even beyond your financial means?
  • Have you unsuccessfully attempted to quit or cut down your gambling?
  • Do you become irritated and frustrated after attempting to reduce the extent of your gambling?
  • Does gambling serve as a means of getting away from problems or unpleasant feelings?
  • Have you ever tried to win back losses by taking risks you usually would not take?
  • Have ever you lied about the extent or success of your gambling?
  • Has your gambling ever led to a negative impact on your relationships or your job?
  • Have you ever been forced to rely on others to finance your gambling?

We offer a range of different options that can be used to manage your gambling activity at any time. This includes tools which allow you to limit the amount you can deposit or wager, time limits to help you control how much time you spend gambling or the option to exclude yourself from gaming for a period of time.

You can set deposit limits, spend limits and time limits. Once established, any decrease to these limits will be effective immediately and you will receive an instant text notification. Any increase to these limits will become effective only after the time period of the previous limit has expired.

Deposit limits can be set on a daily, weekly and monthly basis and specify the maximum amount of money you can deposit into your Internet gaming account during a particular period of time. Please go to My Account -> Settings -> Responsible Gaming -> Responsible Gaming Limits -> Deposit Limit to set the limit or click here.

Spend limits can be offered on a daily, weekly and monthly basis and specify the maximum amount of money you can lose during a particular period of time. Please go to My Account -> Settings -> Responsible Gaming -> Responsible Gaming Limit -> Spend Limit to set the limit or click here

A time-based limit is offered on a daily basis and specifies the maximum amount of time you may spend playing on the website (time is measured hourly from the time you log in to the time you log out). Please go to My Account -> Settings -> Responsible Gaming -> Responsible Gaming Limit -> Session Time Limit to set the limit or click here.

Should you need a timeout (“cooling off”) period from gambling, you can choose our timeout action. Please be aware that the timeout has to be for a minimum of 72 hours and that during that time period you will not be able to login to make a deposit or place a wager. Please contact customer service should you want your funds returned during that period. The account will be automatically reenabled after the selected timeout period has past. Please go to My Account -> Settings -> Responsible Gaming -> Self-Exclusion to timeout or click here.

Should you need to take a break from gambling, we provide a longer timeout capability. This longer timeout period means that your account will remain closed for a minimum period of 12 months, and will not be reactivated under any circumstances during that period (unlike a standard account closure request). Please go to My Account -> Settings -> Responsible Gaming -> Self-Exclusion to timeout or click here.

If you want to permanently close your account for responsible gambling reasons, you may do so by contacting our Customer Service team.

If you want to take a break or stop playing our products for any reasons other than the prevention of gambling- related problems, we also offer a service closure. For further information, please contact our Customer Service team.

There are a number of support organizations available which offer valuable information and advice across a range of areas. Details are below, including contact information for each organization.

Virginia Problem Gambling Help Website  (www.vacpg.org) provides information, education and referral services for anyone affected by problem gambling.

National Council on Problem Gambling

The National Council on Problem Gambling (www.ncpgambling.org) serves as the national advocate for programs and services to assist problem gamblers and their families. Their vision is to improve health and wellness by reducing the personal, social and economic costs of problem gambling.

If you or someone you know has a gambling problem and wants help, call 1-888-532-3500.

Complaints Process

If you have any complaints, claims or disputes with regard to any outcome regarding the services or any other activity, you must submit your complaint to us in writing as soon as is reasonably practicable following the date of the original transaction to which the claim or dispute refers. You are required to provide a minimum of personal information permitting identification, together with a description of the facts and motivation for the complaint as well as the corresponding corroborating evidence.

Complaints may be submitted by email to formalcomplaint.va@betMGM.com.

Terms of Service

Please click here to access the latest Terms of Service. For further information, please contact our Customer Service team.

PLAYER PROTECTION AND SELF-HELP

Most people play for the entertainment, which means gaming to a responsible extent and within their financial means. But, for a small percentage, games of chance are not a form of entertainment – they are a problem which must be taken seriously.

What is pathological gambling?

Pathological gambling has been listed as a recognized psychological disorder in the international classification systems DSM-IV and ICD-10 since 1980. It is defined as persistent, recurring and often increasing gambling despite negative personal and social consequences such as debt, breakdown of social relations and impairment of professional development.

When should behavior be considered problematic?

We would like to stress that diagnoses relating to clinical disorders can only be made by trained specialists. This page offers information which will allow you to quickly assess and consider your own behavior. If you can identify with four or more of the following characteristics, we recommend that you speak to a professional:

  • Are you highly involved in gambling?
  • Do your thoughts constantly turn to gambling?
  • Are you are constantly increasing your stakes?
  • Even beyond your financial means?
  • Have you unsuccessfully attempted to quit or cut down your gambling?
  • Do you become irritated and frustrated after attempting to reduce the extent of your gambling?
  • Does gambling serve as a means of getting away from problems or unpleasant feelings?
  • Have you ever tried to win back losses by taking risks you usually would not take?
  • Have ever you lied about the extent or success of your gambling?
  • Has your gambling ever led to a negative impact on your relationships or your job?
  • Have you ever been forced to rely on others to finance your gambling?

Self-control and self-protection

BetMGM has created tools to support responsible gambling and actively encourages its players to use them. All requests for responsible gambling measures are taken very seriously by us and are always valid for the agreed period of time.

Personal limits

BetMGM offers all of its customers the opportunity to set individual daily, weekly or monthly limits on deposits and wagers. All requests for limit decreases will be implemented immediately; requests for limit increases only become valid after a delay (1 day for daily limit, 7 days for weekly limits and 30 days for monthly limits) and an additional confirmation of the request.

Furthermore, customers can opt into a time management system that allows you to limit your daily time on our site. After exceeding this period of time you will be prevented from further play. All requests for time limit decreases (i.e. going from playing 10 hours a day to 1 hour a day) will be implemented immediately; requests for time limit increases (i.e. going from playing 1 hour a day to unlimited play) only become valid after 30 days.

To set Responsible Gaming limits on your account, click here.

Timeout/Cool Off

BetMGM customers are able to temporarily suspend their account from further gaming if they have developed gambling-related problems or feel at risk of developing gambling-related problems. Under the Timeout Settings section of a player’s account, a player is prompted to select from several timeout options (3 days, 1 week, 2 weeks, 3 weeks, 4 weeks) or can select the ‘until’ option and enter a specific date up to a period of one (1) year. A timeout will temporarily suspend the account for any period from three (3) to 365 days. During the selected timeout period the player will not be able to login, to place a wager or make a deposit. The account will be automatically re-enabled after the selected timeout period has expired.   You can find detailed information about timeouts/cool off periods hereOnce your account is created, log in and go to My Account and select the “Responsible Gaming” optionThere is no early release from a timeout period.

Virginia ’s statewide self-exclusion list will ban you from participating in any form of legalized gambling within the Commonwealth of Virginia for a duration of 2 years, 5 years, or lifetime. To request placement on the Virginia statewide self-exclusion list, You must sign up online via the Virginia Lottery website at valottery.com/voluntaryexclusionprogram.

Should a player wish to close their account indefinitely for responsible gambling reasons, they can contact Customer Service to do so. If you want to take a break or stop playing at one or more products for any other reasons than the prevention of gambling-related problems, we also offer a service closure option available through our Customer Service team.

PREVENTION

By observing the following rules, you will be able to relax and enjoy your gaming:

  • You should gamble for fun and not as a way to earn money
  • Only play when you are relaxed and concentrated
  • Take regular breaks
  • Keep track of your gambling. Consult the overview of your gambling transactions in your
  • Decide your monthly gambling budget in advance. Only gamble what you can afford to
  • Independently of our standard deposit limits, you may set a lower amount as your own personal
  • Once you’ve set your limit, stay within it. Increasing it later may lead to excessive play.
  • Before you start playing, decide the winning amount at which you will end the
  • Decide beforehand how high your losses can be, and be comfortable ending the game once you’ve reached your limit.
  • Never play under the influence of alcohol or
  • Never play if you are feeling

Self-control and self-protection

BetMGM has created tools to support responsible gambling and actively encourages its players to use them. All requests for responsible gambling measures are taken very seriously by us and are always valid for the agreed period of time.

Personal limits

BetMGM offers all of its customers the opportunity to set individual daily, weekly or monthly limits on deposits and wagers. All requests for limit decreases will be implemented immediately; requests for limit increases only become valid after a delay (1 day for daily limit, 7 days for weekly limits and 30 days for monthly limits) and an additional confirmation of the request.

Furthermore, customers can opt into a time management system that allows you to limit your daily time on our site. After exceeding this period of time you will be prevented from further play. All requests for time limit decreases (i.e. going from playing 10 hours a day to 1 hour a day) will be implemented immediately; requests for time limit increases (i.e. going from playing 1 hour a day to unlimited play) only become valid after 30 days.

To set responsible gamblng limits on your account, click here.

Timeouts/Cool Off

BetMGM customers are able to temporarily suspend their account from further gaming if they have developed gambling-related problems or feel at risk of developing gambling-related problems. Under the Timeout Settings section of a player’s account, a player is prompted to select from several timeout options (3 days, 1 week, 2 weeks, 3 weeks, 4 weeks) or can select the ‘until’ option and enter a specific date up to a period of one (1) year. A timeout will temporarily suspend the account for any period from three (3) to 365 days. During the selected timeout period the player will not be able to login, to place a wager or make a deposit. The account will be automatically re-enabled after the selected timeout period has expired.   You can find detailed information about timeouts/cool off periods hereOnce your account is created, log in and go to My Account and select the “Responsible Gaming” optionThere is no early release from a timeout period.

Virginia’s statewide self-exclusion will ban you from participating in legalized gambling within the Commonwealth of Virginia for a duration of 2 years, 5 years, or lifetime. The self-exclusion list term will not end unless and until the person provides notification to the Virginia Lottery of his or her wish to be removed after the term of self-exclusion expires. To request placement on the Virginia statewide self-exclusion list, you must sign up online via the Virginia Lottery website at https://www.valottery.com/aboutus/blog/gamingcontrols/? .

 

If you want to take a break or stop playing at one or more products for any other reasons than the prevention of gambling-related problems, we also offer a service closure option available through our Customer Service team.

RESEARCH

A pioneer of addiction research, the Division on Addiction (DOA) at Cambridge Health Alliance (a Harvard Medical School teaching affiliate) has been conducting studies with GVC/bwin.party since 2005, investigating gaming behavior on the internet. The analysis and results of the studies have brought about a massive shift in addiction research.

"For the first time ever, the studies conducted in cooperation with GVC/bwin.party use the accurate records from computer-based internet gaming to study actual gaming rather than what people remembered or were willing to say."

Howard J. Shaffer, Ph.D., Associate Professor, Harvard Medical School

One of the core goals of the project has been to aid the development of a safe and entertaining gambling environment.

  • This research project has enabled programs to be developed which can prevent and mitigate the further escalation of users’ gambling-related problems
  • In order to achieve this goal, we are working to identify and create algorithms which can identify risk patterns for gambling-related problems

The research carried out during this project has provided significant scientific results which have been published in international scientific journals:

  • The myth of online gambling being a powerful seductive force can be challenged with the overwhelming majority of online gamers playing in a very moderate manner, spending minimal amounts on gaming
  • Responsible gambling measures can be effective at promoting changes in gambling behavior. Although deposit limits imposed on players did not affect gaming behavior, self-set deposit limits did produce significantly lower gaming frequency and intensity

The results of these on-going studies provide the international scientific community with an empirical basis that has long been lacking in the area of addiction research. On top of that, our cooperation with the DOA ensures that we can implement our vision of a "safe and recreational gaming environment" on the basis of scientifically proven Responsible Gaming measures.

CONTACT

There are a number of institutions that offer professional assistance:

Virginia Council on Problem Gambling

1-888-532-3500
http://www.vacpg.org

National Council on Problem Gambling

1-800-522-4700
www.ncpgambling.org

Please contact us directly if you have any questions. Our Responsible Gaming team is at your disposal at any time and can be contacted by e-mail: responsiblegaming.va@betMGM.com.